As usual, the devil is in the details, as at the global level, the mishandling rate for international routes is 19.3, while for domestic routes, it is only 2.4. This means the likelihood of mishandling a bag on international routes is about 8 times higher than on domestic routes. This increase can be attributed to the rise in long-haul flights and other factors such as airport congestion, customs procedures, staff shortages, and language barriers.
These statistics underscore the importance of investing in technology and infrastructure to improve baggage handling, particularly on international routes. By doing so, airlines can significantly reduce mishandling incidents, improve customer satisfaction, and enhance their reputation in the industry.
In the meantime, travelers can use Lost Luggage Concierge Services by Sostravel.com, a customer care center speaking six languages that tracks all luggage via the Sita luggage handling systems and is able to locate luggage and reunite passengers with it, wherever they are in their journey. If Sostravel.com fails to reconnect passengers with their luggage within 48 hours, it starts paying 100 Euros a day for up to 10 days. Should the luggage never be found, Sostravel.com will pay up to 4,000 Euros.
This is not an insurance policy but a concierge service, meaning that luggage specialists seek to help passengers from the beginning to the end of the baggage mishandling misadventure.
Passengers can buy the Lost Luggage Concierge Service here